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Thread: I don't get emails when customers purchase

  1. #1
    Arrgh
    Guest


    Default I don't get emails when customers purchase

    Hi all... I'm not getting any emails when customers make a purchase, except the email that comes from PayPal (and the PayPal email un-helpfully labels every Item/Product Name: DS Catalog (the name of my store) so I have to log in and look at every order individually.
    Of course I have the master email set to my address, email is on, and the customer is getting a nice confirmation email, but nada for me. Any thoughts?? And is it normal for the PayPal Item product Name to just be the name of my catalog instead of the name of an item?

  2. #2
    osCMax Developer


    I don't get emails when customers purchase


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    Default RE: I don

    Configuration Send Extra Order Emails To

    Set to your email address.

    Reading this helps a lot with the admin:
    http://www.oscdox.com/modules.php?op...nConfiguration

  3. #3
    Arrgh
    Guest


    Default RE: I don

    Thanks, I'll try that. I'm pretty experienced in php/sql setups, so I just skimmed the basic docs like that, thus missing this tidbit. I just assumed it would send emails like that to the admin email address I put in. Arrgh!

  4. #4
    judoka
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    Default Re: RE: I don

    Quote Originally Posted by msasek
    Configuration Send Extra Order Emails To

    Set to your email address.

    Reading this helps a lot with the admin:
    http://www.oscdox.com/modules.php?op...nConfiguration
    Hi Michael,
    I am also having this problem. I'm am not getting any emails when an order is place or when I update an order through the admin. can you help me with this. these are my email setting;

    Email Address = Custsvc@giftsuniqueshop.com
    Email From = GiftsUniqueShop<Custsvc@giftsunqiueshop.com>
    Send Extra Orders email to = Orders<jquiros1@aol.com>
    Email Transport Method = smtp
    Email LineFeeds = LF
    Use MIME HTML When Sending Emails = false
    Verify email Address Through DNS = false
    Send Emails = true

    when I tested it on my localhost machine before uploading to my live site everything worked ok and I was getting all my test emails but now that I have it uploaded to my live site I am not getting any email except for the email from authorize.net, any idea how I can fix this.
    Thanks guy.

  5. #5
    osCMax Developer


    I don't get emails when customers purchase


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    Default RE: Re: RE: I don

    AOL is probably filtering your mail... Whitelist your domain at aol or check for bounce notices from AOL to see if that is the issue.

    Also, do a search at here and at the oscommerce forums regarding how to make your osC mailer more AOL friendly. There are a few fixes out there...

  6. #6
    osCMax Developer


    I don't get emails when customers purchase


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    Default RE: Re: RE: I don


  7. #7
    judoka
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    Default

    Thanks Michael I'll give this a try tommorrow, my brain is fry for now, but I do have a question, if the problem is with AOL, why is it that I am also not getting my order email at my AABOX hosted wedsite email box?

    Thanks for your help
    Jose

  8. #8
    osCMax Developer


    I don't get emails when customers purchase


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    Default

    Because you only have it set to send to the one address: Orders<jquiros1@aol.com>

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