Please Help!!! Product Attributes not showing in Browser

[SarahR]

Hi. I am having a problem with my product attributes not showing when customers are viewing products.

This is a huge problem because it is a clothing retail site, and customers need to have the ability to choose their sizes.

Everything was working fine until this morning. I'm not sure what happened.

I've been searching endlessly trying to find the problems, but cannot figure it out. I've been going through my php files trying to get a bit of insight, but, as I do not have alot of knowledge of php, I cannot figure it out.

If anybody can lend me any help, or even direct me to the files that control wether or not the product attributes show online, I would greatly appreciate it!

Thanks

[jpf]

I bet is not a PHP at all issue. As the stock osCMax has no issues. Your issue is most likely MySQL. The attrib link to your item was deleted/severed/corrupted/you borked it.

Do a database backup (first) - look in the admin at your item and see if the item actually have the proper attribs.... See it the attrib still exist (not deleted/wiped etc..).

[SarahR]

Hi. In admin, all the product attributes are still showing....which is what confuses me so much about this. Each product is still showing that the selected attributes are applied, and it's also still showing the stock for each attribute. I don't understand at all. Through Admin, everything looks good, however the stock won't show on the website.

Aphrodite's Closet : AC01001 - $73.95

For instance, this product has size attributes applied to it. Sizes Small through 3XL. But for some reason, it doesn't show on the site.

[jpf]

Did you notice your ERROR n your site....:
Warning: mysql_connect() [function.mysql-connect]: Access denied for user '#######'@'localhost' (using password: NO) in /home/aphrod6/public_html/catalog/includes/classes/seo.class.php

Some one borked it!

[SarahR]

Hello. Yes....i have that error at the very top of my browser. I have no idea where it came from or how to fix it! lol. I'm pretty new at this.

[jpf]

That is causing your problems....

I would recheck your files for any changes, hacks or editing that was done. Start witht he file in question.

[SarahR]

Thanks. I've gotten that error message fixed, however now I am receiving the following errors (located under the product description, where the product attributes used to be)


Warning: require(includes/classes/pad_PRODINFO_ATTRIBUTE_PLUGIN.php) [function.require]: failed to open stream: No such file or directory in /home/aphrod6/public_html/catalog/templates/fallback/content/product_info.tpl.php on line 126

Warning: require(includes/classes/pad_PRODINFO_ATTRIBUTE_PLUGIN.php) [function.require]: failed to open stream: No such file or directory in /home/aphrod6/public_html/catalog/templates/fallback/content/product_info.tpl.php on line 126

Fatal error: require() [function.require]: Failed opening required 'includes/classes/pad_PRODINFO_ATTRIBUTE_PLUGIN.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/aphrod6/public_html/catalog/templates/fallback/content/product_info.tpl.php on line 126



Any ideas about this one?

Thanks again for your help jpf.

[jpf]

I think there are other thing working against you - thing are getting wiped out that should not be....

See my other post!

(why is this deleted? Corrupt database or user error or your being hacked?)