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Thread: No order confirmation emails are being sent

  1. #1
    sn00mb
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    Default No order confirmation emails are being sent

    Hi,

    orders are registered in the admin, but no-one gets a confirmation email. Yet if I change the order status (to say, processing) on the admin side and update it then the customer DOES get an 'order update' email.

    Is this something simple that I'm missing? all is working fine except for this. And as I say, on a manual order status change, an email goes out just fine (I can't see any settings control for this though).

    New install, no extras, using worldpay gateway, all order details present and correct in admin.

    Thanks in advance for any help.

  2. #2
    osCMax Developer


    No order confirmation emails are being sent


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    Default Re: No order confirmation emails are being sent

    Check your mail server logs to see what is happening with the outbound mail.

    Without looking there, you will not be able to get to cause of the issue. If you don't know where your mail server logs are, contact your host for help.

  3. #3
    osCMax Development Team

    No order confirmation emails are being sent

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    Lightbulb Re: No order confirmation emails are being sent

    Wonders if the badly named 'extra' order emails has been set in the main Store Admin. page.

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  4. #4
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    No order confirmation emails are being sent


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    Default Re: No order confirmation emails are being sent

    Ah, I thought he was referring to customers not getting their purchase receipt. But is this the admin not getting a order notice? If so, ridex is right - make sure your Send Extra Order Email address is properly set up.

  5. #5
    sn00mb
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    Default Re: No order confirmation emails are being sent

    Thanks michael and ridex,

    I checked the server logs and there's no mail attempted for order confirmation, but I do see all the outbound mail for events like new user signup and order status change. So clearly I've not set something up right here! Btw I left the 'extra' email field blank, and my problem is as Michael first though (customers not getting purchase receipt). So I think I've wrongly assumed some functions of oscMax and have a new question...

    What event triggers the sending of the order confirmation email?

    I had assumed it was either clicking the 'confirm order' button on 3rd page of checkout, or redirecting user to checkout_success.php after an offsite payment. Neither of these trigger a mail. Do I need to $_POST something back after payment?
    Apologies if this is a silly question, any help or links to info really appreciated!

  6. #6
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    Exclamation Re: No order confirmation emails are being sent

    Quote Originally Posted by sn00mb View Post
    .. Btw I left the 'extra' email field blank, and my problem is as Michael first though (customers not getting purchase receipt)..
    Don't! Put your shop email in there.

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