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Thread: Password confirmation error on checkout when logged in already!

  1. #1
    Denz
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    Exclamation Password confirmation error on checkout when logged in already!

    Hi All,

    Several customers are reporting an issue of getting an error message on checkout. Here is what one customer wrote:

    "I can't seem to order from your website. All the information is correct, however I keep getting the error message attached whenever I click the 'confirm order' button.
    The address is correct (it's from my address book, so it's not a new one), and I don't know what the confirmation password thing is about! I was already logged in."

    The error message on the image attached was "Address Errors -- Confirmation password does not match the password."



    Has anyone experienced this error or know why it is happening? Is there a fix?

    Thanks
    Denise

  2. #2
    osCMax Development Team

    Password confirmation error on checkout when logged in already!

    pgmarshall's Avatar
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    Default Re: Password confirmation error on checkout when logged in already!

    I assume you are using One Page Checkout module?

    Can you see if this helps? One Page Checkout Support - Page 97 - General Add-Ons Support - osCommerce Support Forum

    Regards.
    pgmarshall
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  3. #3
    Denz
    Guest


    Default Re: Password confirmation error on checkout when logged in already!

    Thanks PGMarshall,

    I did try that but it caused another error where people could not create an account, so removed it.

    I have found out it has come about in the last 5 weeks and effects people using SAFARI on a MAC only! This particular store from my client has about 50 orders a day and it is a recent problem from customers who use him often... so not newbies and people familiar with his cart.

    It has to be safari - would this make sense?

  4. #4
    osCMax Development Team

    Password confirmation error on checkout when logged in already!

    pgmarshall's Avatar
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    Default Re: Password confirmation error on checkout when logged in already!

    No - no really! It could be a user's settings preventing sessions or cookies ... can you try the traditional checkout method and see if the problem persists?
    pgmarshall
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  5. #5
    Denz
    Guest


    Default Re: Password confirmation error on checkout when logged in already!

    OK. Problem not solved but have more issue. Seems to be an issue with Safari 6.1 (OSx Mountain Lion) with the new default setting for Third-party data blocking. "By default, Safari blocks third-party websites from leaving cookies and other types of data that could be used to track your browsing."

    This is the issue. I do not run a mac... anyone know a resolve for this? This version of safari was realeased on Oct 22 and that is when this message started popping up.

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